Heat Pump Service

Heat pump service differs from repair and maintenance — it's technical support for a specific question or minor issue that isn't a full breakdown but still requires a specialist's involvement. This can be adjusting settings, explaining an error code, optimizing the system, or getting advice on the unit's operation. This page covers what heat pump service includes, when it's needed and what the service process looks like.

Heat pump service — what it includes

Heat pump service is a broader concept than simple repair. It covers everything related to the unit's technical support and optimal operation, except regular preventive maintenance and major repairs. Service may be needed in various situations, and it's usually faster and cheaper than a full repair visit.

• Technical consultation. Explanations about the unit's operation, error codes, usage habits and energy consumption. Often available remotely.
• System optimization. Adjusting settings so the unit runs with higher efficiency and lower electricity use.
• Settings correction. Supply temperature, heating curve and weather compensation settings after changes to the home or usage patterns.
• Performance check. Measurements and analysis to confirm the unit is reaching its expected efficiency and heat output.
• Software updates. Modern heat pumps receive control software updates that improve efficiency or add new features.
• Problem diagnostics. If the unit is behaving oddly but not showing an error code, a service visit can uncover hidden problems.

When service is needed

Heat pump service should be requested if the unit isn't performing as expected, but the problem isn't yet a full breakdown. A few typical situations where a service visit can be useful:

• The heat pump isn't heating optimally — the home is warm, but electricity bills are higher than expected.
• The unit behaves oddly — for example, it switches on and off frequently, or runs intermittently.
• After the warranty period ends, you want to check the unit's condition and settings.
• Home renovation has been carried out — insulation, window replacement, additional rooms — changing the heat demand.
• You're switching to a different tariff or electricity supplier and want to optimize the unit's operation.
• The unit shows an error code that clears after a restart but keeps coming back.

Difference between service and maintenance

The terms "service" and "maintenance" are often confused, but they are different services with a different purpose. Service is reactive — it's requested when there's a problem or a question, and the goal is to resolve a specific situation. Maintenance is preventive — it's carried out regularly to prevent problems before they occur.

Both services are important for a heat pump's longevity. Service resolves existing situations, maintenance prevents future problems. If you'd like to learn more about preventive maintenance, see the heat pump maintenance page. If the unit isn't working at all or shows a persistent error code, you need a repair.

Technical consultation

Some service questions can be resolved remotely — by phone or email. This is quick and cheaper than a physical visit. A remote consultation may be suitable if:

• You want an explanation of an error code and possible solutions.
• You want to change a setting — for example, the supply temperature or the hot water temperature.
• You have a question about the unit's use or seasonal operation.
• You want to understand whether the unit's consumption is normal.

If the problem requires physical intervention — for example, replacing a component, measuring pressure, or cleaning the system — a visit is needed. After receiving your request, the specialist first assesses whether the problem can be resolved remotely, and only then, if necessary, arranges a visit.

The service process

The service process is simple and transparent — from request to problem resolution. It consists of several clear stages.

We will contact you for your region and chosen system type. The decision on next steps always remains yours.

How to prepare for a service visit

To make the service visit as efficient and short as possible, prepare before the specialist arrives. This lets the technician focus directly on the problem instead of spending time gathering information.

• Note down or photograph the error code on the unit's display — this is usually the most important piece of diagnostic information.
• Prepare the unit's documentation — the user manual, installation record or previous maintenance reports, if any.
• Provide access to the unit — clear the space around the indoor unit and ensure free access to the outdoor unit so the specialist can work without obstruction.
• Remember when the problem started and how it developed — whether it appeared suddenly, or grew gradually, or was linked to some event (for example, a power outage or work done in the home).
• If any previous repairs or setting changes have been made — prepare a description of them.

The more precise the information, the faster and cheaper the problem will be resolved. In some cases one visit is enough, even if the start seemed complicated. If the problem requires spare parts, the specialist will inform you about delivery time and exact costs after diagnostics.

Service costs

The price of a service visit depends on several factors — problem complexity, the time required, distance and spare part availability. An indicative diagnostic visit in Latvia usually costs from €50 to €100, including the call-out fee and basic diagnostics. If settings are adjusted or a minor problem is resolved, the price may increase, usually by €30–80 depending on the scope of work.

If the problem turns out to be more serious and requires repair with parts replacement, the specialist provides a full quote and the spare part delivery time. In these cases you can decide whether to proceed with the repair on-site, or wait for the parts to arrive. A remote consultation by phone or email is usually free or has a small symbolic charge, which is clarified before the call.