Privacy Policy

This privacy policy explains how SiltumsūkņuUzstādīšana.lv collects, uses and protects your personal data when you use our service.

Last updated: 7 July 2026.

SiltumsūkņuUzstādīšana.lv (hereinafter — "we", "the platform") provides heat pump installation, repair and maintenance services in the relevant region and service type.

In brief: the data you provide in the request form is passed to one specialist so they can contact you and prepare a price quote. We do not sell your data to multiple companies simultaneously and do not use it for other purposes without your consent.

1. What data we collect

By filling in the request form on our website, we may collect the following data:

Name and surname — so the specialist can identify and address you.
Phone number — a required field, so the specialist can contact you about your request.
Email address — to send confirmation and, if necessary, additional information.
Address or city — to determine which specialist covers your region.
Project information — for example, building type, existing heating system, preferred heat pump type, equipment model or error code (for repair requests).
Technical data — IP address, device and browser information, page-visit data (via analytics tools, see our Cookie Policy).

We do not collect payment card details or other sensitive financial information — the request is free, and any payments (if applicable) take place directly between you and your specialist.

2. Why we collect this data

Your personal data is processed for the following purposes:

to prepare a quote for your region and the chosen service type;
to contact you about the status of your request, if necessary;
to improve our website's operation and request process using aggregated, anonymised analytics data;
to ensure compliance with legal requirements and to prevent fraud or abusive request submissions.

3. Who we share your data with

After you submit a request, your data is passed to one specialist — a certified or experienced heat pump installation, repair or maintenance specialist who operates in your stated region and offers your chosen service type. The specialist uses this data to contact you and prepare an individual quote.

In addition, we may use the following data processors:

CRM and request-processing systems — to store and route requests to the appropriate specialist.
Analytics tools (e.g. Google Analytics) — to analyse website usage in an aggregated, anonymised form.
Email and SMS service providers — to send automated confirmations.

We do not sell or rent your personal data to third parties for marketing purposes.

4. Data retention period

Your personal data is retained for as long as necessary to process the request and fulfil related legal obligations — usually no longer than 24 months from the date of submission, unless a longer retention period is required for dispute resolution or legal compliance. After this period, the data is deleted or anonymised.

5. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of access — request information about what data of yours is being processed.
Right to rectification — request correction of inaccurate data.
Right to erasure — request deletion of your data ("the right to be forgotten").
Right to restrict processing — request that data processing be restricted in certain cases.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — object to data processing in certain cases.
Right to withdraw consent — withdraw given consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise these rights, contact us using the form on the Contact page. You also have the right to lodge a complaint with the Data State Inspectorate (www.dvi.gov.lv) if you believe your rights have been violated.

6. Withdrawing consent

If you have submitted a request and wish to withdraw your consent to the processing of your data or request its deletion, contact us via the contact form. We will process your request within a reasonable period, no later than 30 days.

7. Data security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse, including data encryption in transit and access restrictions.

8. Cookies

Our website uses cookies to ensure the site functions properly and for analytics. Detailed information is available in our Cookie Policy.

9. Changes to this policy

We may periodically update this privacy policy. In case of significant changes, the new version will be published on this page with an updated date at the top.

10. Contact

If you have questions about this privacy policy or the processing of your data, please contact us using the form on the Contact page.